Information about returns, replacements and refunds.
Customers should contact us promptly if a product has an eligible return issue.
Returned products may need to be unused and in suitable condition with original packaging.
Approved refunds are processed according to the applicable payment method and order status.
Return eligibility depends on the product, order condition and reason for the return. Certain products may not be eligible for return due to their nature or other applicable conditions.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and relevant photographs or supporting information.
Where a return is approved, the product may be required to be unused, undamaged and returned with its original packaging, accessories and related items.
Customers should contact our support team before sending any product back. Return instructions will be provided where the return request is approved.
Returned products may be inspected before a replacement, return or refund is approved.
If a refund is approved, the refund will generally be processed through the applicable payment method or according to the payment arrangements associated with the order.
Certain products may not be eligible for return because of their nature, customization, usage condition or other applicable restrictions.
Return shipping arrangements and charges may depend on the reason for the return and the circumstances of the order.
Cancellation requests may be subject to the order status. Once an order has been processed or shipped, cancellation may not always be possible.
For return or refund-related queries, please contact us through our Contact Us page.